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Order Enquiries

Can I change or amend my order once it has been placed?

Due to the way our orders are processed, unfortunately we’re unable to cancel or change orders on... view more

Product Information

The product I am looking for is out of stock, when can I expect to see it back in stock?

We aim to get all products back into stock as soon as possible. You can sign up to be notified by... view more

Warranty and Spares

Do you offer spare or replacement parts?

We offer a number of spare parts on our site which you can purchase. You can find them on our Spa... view more

Delivery Information

Where is my delivery?

If you are a registered account user, you can track your order on the account page. Once you see ... view more

Return and Refund Enquiries

When will I receive my refund?

All refunds should be processed within 14 days of the item(s) being received at our warehouse. If... view more

I would like to become a distributor - how do I do this?

You can contact the relevant department by filling out our Consumer Care Contact Form and selecti... view more

Top Questions

Can I change or amend my order once it has been placed?
Do you offer spare or replacement parts?
I would like to become a distributor - how do I do this?

Joseph Joseph | Help Centre