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Order Enquiries
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Can I change or amend my order once it has been placed?
Due to the way our orders are processed, unfortunately we’re unable to cancel or change orders on...
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Product Information
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The product I am looking for is out of stock, when can I expect to see it back in stock?
We aim to get all products back into stock as soon as possible. You can sign up to be notified by...
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Warranty and Spares
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Do you offer spare or replacement parts?
We offer a number of spare parts on our site which you can purchase. You can find them on our Spa...
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Delivery Information
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Where is my delivery?
If you are a registered account user, you can track your order on the account page. Once you see ...
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Return and Refund Enquiries
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When will I receive my refund?
All refunds should be processed within 14 days of the item(s) being received at our warehouse. If...
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Other
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I would like to become a distributor - how do I do this?
You can contact the relevant department by filling out our Consumer Care Contact Form and selecti...
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Top Questions
Can I change or amend my order once it has been placed?
Do you offer spare or replacement parts?
I would like to become a distributor - how do I do this?