Due to the way our orders are processed, unfortunately we’re unable to cancel or change orders once they have been placed. We therefore ask you to take the time to read and check your order at each stage of the order process to ensure the correct details are entered before placing your order.
If you need to amend your delivery address, you may be able to do this once you have received a tracking number and confirmation from the courier that your package has been received. You will then be able to amend the delivery address at this point by contacting them directly.
If you have received a tracking link from our courier, we would suggest you contact them directly to help you track down your package. Otherwise please contact our Consumer Care team who will be happy to help.
Please contact our Consumer Care team with a clear image of your delivery note and the incorrect items received so they can help you track your correct order.
Once your order has been dispatched we will send a notification via email with tracking information. You can also view the status of your order if you are a registered account user by heading to the Account section of our website.
Please be aware that this email may not arrive until the day before the delivery is due to take place, see our Delivery Page for more details and estimated delivery timings.
You should receive your order confirmation e mail from us as soon as you have placed an order. For all our registered account users, the order will also appear in your Account Page. Our order confirmation emails may also appear in your junk or spam folders in your e mail account, therefore we would suggest you check here too. If you have not received an order confirmation from us, please contact our Consumer Care team who will be happy to help.
We deliver orders to the UK, the EU and the USA as well as a number of international destinations across the rest of the world.
For more information regarding the destinations we ship to, as well as delivery times and charges, please see our Delivery Page.
Please note that we no longer deliver to Malta or the Canary Islands.