All refunds should be processed within 14 days of the item(s) being received at our warehouse. If you have not received your refund in this time, please contact us with the tracking information for the return so we can investigate and locate the package.

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We recommend that you use a tracked service to return the products to ensure that you are covered against any loss/damage that may occur during transit. Your refund will then be processed as soon as our Returns Department confirm receipt of the goods.

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If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days and we’ll refund the purchase price to your account. We’ll happily refund the delivery charge too, but only if the refund is due to a faulty product or an error on our part. If you purchased from JosephJoseph.com using your PayPal account you can return your order for free. You just need to make sure you have activated this service before placing the order.
For more details about our returns policy and free returns for PayPal customers, see our For more information visit our Returns Page.

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We do require the Joseph Joseph order number for all warranty claims. Gifts can only be returned by the person who purchased them. They must be returned in a saleable condition and with the order number or a copy of the delivery note. For more information regarding our returns policy, please visit our Returns Page.

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If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days and we’ll refund the purchase price to your account. We’ll happily refund the delivery charge too, but only if the refund is due to a faulty product or an error on our part. If you purchased from JosephJoseph.com using your PayPal account you can return your order for free. You just need to make sure you have activated this service before placing the order.
For more details about our returns policy and free returns for PayPal customers, see our Returns Page.

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