We offer a number of spare parts on our site which you can purchase. You can find them on our Spares Page

Please note that the only spares which we currently offer are on this page.  Therefore if the part you are after is not listed on this page, we do not offer them to either purchase or replace as part of your guarantee.

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Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. You will need to contact the retailer initially as your contract as a customer lies with them and they should be able to assist you with your product from here. If you no longer have the original proof of purchase, they are bound to do everything possible to locate a record of the transaction on their system.

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If you have identified a manufacturing defect with your product, you can contact our Consumer Care team who will be happy to assist you. Please note we will require your Joseph Joseph order number to process your claim. More information can be found on our Guarantee Page.

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Items purchased exclusively via JosephJoseph.com are guaranteed against manufacturing defects for a period of 2 years from the date of purchase, unless otherwise stated. Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. You can find out more detail on our Guarantee Page .

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