You can contact the relevant department by filling out our Consumer Care Contact Form and selecting 'Other' followed by 'I would like to become a Distributor'.
In order to use your store credit, you will first need to activate the credit in your account. Once you are ready to checkout, log in to your account and select the "Store Credit" button above your details. You should then see a pop-up with the amount of store credit you have available and options to add all the credit or however much you would like to use, once added click "Checkout" to finish completing your order. You should see the store credit applied to your purchase in your order summary. If your order total is less than the amount of store credit activated, don’t worry, any remaining balance will be saved back in your account and you will still be available to re-activate it at a later date.
Please note: We are unable to add on any store credit after your order has been submitted so please ensure it has applied correctly before completing your purchase. Only store credit that has been activated during your current visit will be available to use in the checkout process even if there is a higher amount available in your account. If you are not seeing your store credit available, please follow the activation steps above or contact our Consumer Care Team for further assistance.
Discount codes can be added in the checkout process at either the "Information", "Delivery" or "Payment" stages.
Enter the code in the "Gift card or discount code" box under your order summary and click "Apply". You should then see the discount applied to each relevant product in your order summary.
Please note: We are unable to add on any discount codes after your order has been submitted so please ensure your code has applied correctly before completing your purchase. Discount codes cannot be used on already discounted products and only one code can be used at a time. For more information, please see our Terms and conditions page.
Only one discount code can be applied on any one order. Discount codes are non-transferable and are not valid for use on discounted items or gift cards. If your code is related to a current promotion on site, please check the valid dates of this offer. For further information regarding the use of discount codes, you head to our Terms and conditions page under 'Discount Codes'.
We would suggest that you try and reset your password. You can do this via the account page by entering your email address followed by 'Forgotten Password?'. If you are still unable to access your account after this, our Consumer care team will be happy to help you.
You can contact the relevant department by filling out our Consumer Care Contact Form and selecting 'Other' followed by 'I would like to become a 'I would like to become a Collaborator'.
Due to the volume of requests we receive, we are unable to answer them all. We will do our best to respond to all requests, however due to limited resources and time constraints it is unlikely we’ll be able to provide specific details relating to production numbers, materials (which are not listed on the website) or inspiration for designs.
We actively support the development of young designers though our sponsorship of student awards schemes and on-going relationships with schools and colleges. To avoid intellectual property conflicts, please do not send any unsolicited product design ideas, concepts or sketches to us. Unfortunately, any submissions received will be deleted or destroyed unread.